Your train was late. Get your money back.

It is SNCF's commercial commitment on TGV INOUI and OUIGO services: from 30 minutes of delay on arrival, you are compensated with a share of your ticket price. It is more generous than the European floor set by regulation (EU) 2021/782, which only starts at 60 minutes.

30 minutes recorded on arrival. What counts is the time you stepped off the train, not the departure time: a train that leaves an hour late but arrives on time gives no entitlement.

25% of the ticket price from 30 min to 1 h 59 of delay, 50% from 2 h to 2 h 59, 75% at 3 h and beyond. Compensation covers the delayed leg, not the whole return trip.

The carrier decides, not us. Below 60 minutes of delay, only a travel voucher is offered. From 1 hour you may request a bank transfer. Since our commission is only ever taken on money actually received, voucher claims are handled free of charge.

90 days from the date of travel. After that the claim is time-barred and the case is lost for good — which is why we decline out-of-time claims rather than let you hope.

25% of the amount recovered, invoiced only after the carrier has paid you by bank transfer. No opening fee, no subscription, no direct debit. If the claim is refused, you owe nothing.

No, and we would not accept it. We never log into your account: filing a G30 claim only requires the booking reference and the name on the order. Any platform asking for your password is making you breach the carrier’s terms of use.

Your booking reference, the name on the order, and your bank details if the delay entitles you to a transfer. No scanned ticket, no proof of delay: the carrier establishes the delay itself from the reference.

You do, directly. The carrier pays the compensation to the IBAN you provided. We never hold funds on your behalf, which rules out the scenario where a platform collects and is slow to pass it on.

The G30 guarantee is a commercial commitment, not a liability regime: it has no extraordinary-circumstances exemption of the kind found in air travel. A delay is a delay, whatever its cause.

Yes. A booking covering several travellers gives rise to compensation for each of them, calculated on their share of the price. File one claim per booking reference.

On arrival, at the final destination station. A train can leave very late and make up part of the lost time: your entitlement depends on the gap between the arrival time scheduled when you booked and the actual arrival time.

We pass on the stated reason for refusal and you owe nothing. If the refusal looks unfounded, you remain free to refer the matter to the French travel ombudsman — that step is yours to take and costs nothing.